Frequently asked questions

An AI receptionist is software that automatically responds to patient enquiries, answers questions about your treatments and services, qualifies leads, and helps your team manage bookings — without your front desk having to reply manually to every message.

LumiDesk is an AI receptionist for your clinic. It responds to enquiries across your channels, answers questions about treatments and services, qualifies leads, and books appointments — 24/7.

LumiDesk supports website chat, WhatsApp, Instagram, and Facebook, bringing every enquiry into one shared inbox.

Yes. Because LumiDesk is available 24/7 across all your channels, it captures every message — including enquiries that arrive outside office hours, over weekends, or during busy periods when your team can't respond immediately.

Yes. LumiDesk automatically scores and qualifies each enquiry based on intent, urgency, and the information collected, so your team can prioritise the leads most likely to convert.

Yes. LumiDesk can answer common questions using your clinic's services, FAQs, policies, and approved knowledge base.

Yes. LumiDesk connects to WhatsApp, Instagram, Facebook, and your website chat widget, so all enquiries land in one shared inbox regardless of which channel the patient uses.

Yes. Your team can step in whenever needed with the full conversation history and patient context.

LumiDesk can qualify the patient, collect the right details, check booking rules, and help route ready-to-book leads for confirmation.

Yes. You can manage your services, availability, booking rules, blocked times, and AI guidance from the dashboard.

Yes. LumiDesk is designed for clinics of all sizes. The Starter plan is built for smaller teams and includes everything you need to capture enquiries and reply instantly from day one.

No. LumiDesk can work across channels like WhatsApp, Instagram, and Facebook, but the website widget can also be added if you have a site.

Most clinics can be set up and ready to test within 1–2 days, depending on channels and clinic information.

Yes. We help with setup, training, and guidance so your team can start using LumiDesk confidently.

LumiDesk is designed with privacy and security in mind. Patient and lead data is handled securely and only used to support your clinic workflows.

Yes. You can book a personalised demo — either online via Zoom or in person at your clinic. Use the Book a Demo button on any page to get started.